Refund Policy

General policy

PickMyWeb subscriptions are billed monthly in advance. Because our platform is digital and immediately accessible after you subscribe, subscription fees are generally non-refundable once a billing period has started.

When we may refund

We may issue a refund at our discretion in cases such as:

• You were accidentally charged twice for the same billing period.
• A technical issue on our side prevented you from using the service.
• You cancelled immediately after a renewal and did not use the service that month.

How to request a refund

Email us at support@pickmyweb.com with your account email, the reason for the request and the date of the charge. We aim to review refund requests within 5 business days.

Refund method and timing

Approved refunds are returned to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear on your statement.

Cancelling instead of refunding

If you no longer want to continue, you can cancel your subscription at any time. Your site will remain live until the end of the current billing period, then go offline. No further charges will occur after cancellation.

Contact us

Questions about billing or refunds? Email support@pickmyweb.com.