Refund Policy

General policy

Building a website on PickMyWeb is free, so nothing is charged until you choose to publish or accept a custom build proposal. Paid subscriptions are billed monthly in advance and, because the platform is digital and immediately accessible, subscription fees are generally non-refundable once a billing period has started.

When we may refund

We may issue a refund at our discretion in cases such as:

• You were accidentally charged twice for the same billing period.
• A technical issue on our side prevented you from using the service.
• You cancelled immediately after a renewal and did not use the service that month.

Custom build projects

Custom builds are quoted through a proposal with agreed milestones. Milestone payments cover work already completed and are non-refundable once that milestone has been delivered. If you cancel a project mid-way, you are charged only for completed and in-progress milestones and any unused balance is returned. Deposits reserve design and build time and may be non-refundable where work has already begun.

How to request a refund

Email us at billing@pickmyweb.com with your account email, the reason for the request and the date of the charge. We aim to review refund requests within 5 business days.

Refund method and timing

Approved refunds are returned to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear on your statement.

Cancelling instead of refunding

If you no longer want to continue, you can cancel your subscription at any time. Your site stays live until the end of the current billing period, then goes offline while your content is kept as a draft. No further charges occur after cancellation. Full details are in the Subscription Terms.

Contact us

Questions about billing or refunds? Email billing@pickmyweb.com.